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How to Write a Business Email: Activity 1 of 3

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Email messages are good business as long as they’re business-like!

Jeff Stone, manager of Just Roses, Inc., received a delivery of poor quality roses. He needs to contact Harry Fence, accounts manager at B&D Flower Wholesalers.

Jeff is upset, but getting angry will not help him get the response he wants. Help Jeff find the right tone for his email.

Which sentences should Jeff include? Click “yes” for sentences that should be included and “no” for those that should not be in the email.
Yes
No
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Question 1 of 3