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Writing a Complaint Letter: Activity 1 of 3

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A complaint letter is a type of business letter. The trick is to write one that’s effective. You may be angry, but your goal is to get the person reading your letter to help you. So you want to sound calm and convincing.

Before you sit down to write, do a little research. The more you’re prepared, the more you’re likely to achieve your goal.

Fill in the blank:
Before writing a complaint letter, get organized. First, find out the company’s __________ .
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Question 1 of 10